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Terms, Conditions and Privacy Policy

Product Descriptions and Disclaimer
The information and technical details on this website (www.airtekhobbies.com) is to the best of our knowledge correct, and is derived from our own testing and/or manufacturers specifications, errors and omissions excepted.
To the fullest extent permitted at law, Airtek Hobbies are providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Airtek Hobbies do not represent or warrant that the information accessible via this website is accurate, complete or current. Price, technical specifications and availability are subject to change without notice.
Except for exceptions specifically stated on this website, to the fullest extent permitted at law, neither Airtek Hobbies nor any of its affiliates, partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Prices
All prices, offers and products offered on the website (www.airtekhobbies.com) are subject to availability and we reserve the right to change prices and availability without prior notice.

Copyright
All images, text, movies, source code used on this website (www.airtekhobbies.com) are the copyright of Airtek Hobbies with the exception of any that are in the public domain. Under no circumstances may these be used, decompiled or incorporated into other work without the express prior consent of Airtek Hobbies.

Product Warranty
All goods sold are covered by the consumers statutory rights as defined by current consumer law. However due to the specialist nature of many of the products we sell and the fact that customers have often to ‘modify’ these items and run them within certain limitations over which Airtek Hobbies have no control, any items found to have been used outside of the manufacturers specifications or limitations will have to be tested before any replacement or refund is offered which will be entirely at our discretion.
If you find an item is faulty on receipt please e-mail us with a brief description of the problem and we will reply with instructions on how to obtain a replacement or refund. For products that have been modified as stated above (which includes such things as soldering connectors to a motor or ESC, removing or shortening wires, or any modification that changes it from that supplied) we will test the product before issuing a replacement or refund. If it is found that the product has been misused after testing we reserve the right not to offer a refund or replacement.
Lipo batteries are subject to separate warranty terms. Please read the PDF here which contains lipo warranty and usage terms.

Payments
All on-line transactions are via a Secure SSL Server provided by our partners RomanCart, Paypal Website Standards Pro and Verisign. When making payment you will be taken away from our website to theirs, and may be subject to their own terms and conditions.

Postage and Carriage Charges
Postage charges are automatically calculated by our shopping basket software and are inclusive of a charge to cover the cost of packaging materials etc.

Postal Losses
If items are lost or damaged on their way to you, we will await confirmation from the postal service or courier used that the parcel was lost or damaged before we can resend items. We cannot be held responsible for items lost in the post, if your order is valuable please consider using the signed for service.

 

Postage/Delivery Options
Due to the ever changing nature of sizes and weights accepted by delivery companies we reserve the right to dispatch goods by a different means to those selected by the customer if that is the most appropriate for the order. Next day delivery options are restriced to weekdays (Monday to Friday) and exclude Bank Holidays. Saturday delivery is often available for some/size weight options but please contact us first before ordering as this often attracts extra charges.

 

Oveseas Delivery
We welcome orders from overseas to all countries on the location menu on the shopping cart. We strongly recommend you chose one of the signed for services as we cannot be held reponsible for items lost in your local postal system. For items sent by tracked services where the tracking shows delivery has been made if for any reason this is not the case we are unable to help with enquires with the postal services in your destination country.

Delivery Schedule
If your order is received by 12.00 noon (working days) we aim to despatch your order the same day. This is not however guaranteed but we always aim to despatch orders as soon as possible. You will receive e-mail confirmation upon despatch.

 

Cancellation/Return and Refund Policy
You can cancel your purchase at any time either before or up to 14 days after delivery. To do this please e-mail or telephone us with your invoice number. We only accept returns if your product is complete, unused and in 'as new' condition and all packaging is unmarked. We reserve the right to refuse a return if this is not the case. Postage for faulty goods will be reimbursed, where the product is not faulty return postage will be at the customers expense, and the refund will be for the cost of the goods only.

Privacy Policy
If you register with us to be on our mailing list we hold your name and e-mail address. You may opt out from this at any time and we will remove your details from our database. If you purchase from us, we will hold your delivery address and invoice address details. This information is only used to deliver items to you and to contact you should that be necessary. All purchasers are automatically added to our mailing list database unless you choose to opt out at time of purchase.
We do not under any circumstances disclose any of your details to a third party unless this is necessary in order to complete your order. These exceptions may include Royal Mail, private courier services and payment gateway providers, all of which may have their own privacy policies which are beyond the control of Airtek Hobbies.
This website uses cookies to maintain a session with our servers. This is a small text file held on your computer by your web browser, which helps us to maintain information about your visit such as the items in your shopping basket.
For further information on ordering please see our ‘How to order’ page here.

 

Cookie Policy
This page contains information on what cookies are, how cookies are used by this website, how to switch cookies off in your browser and some useful links where you can read more about the subject.

What are cookies?

Cookies are small data files which are placed on your computer/mobile device (such as your smart phone or tablet) as you browse the web. Websites are able to read and write these files, allowing them to store information such as user preferences (e.g. language). Cookies provide a “memory” for a website and are necessary to ensure effective operation and improved user experiences.

Please read on for more details regarding the types of cookies that we use, as well as how to disable cookies and further resources about cookies.

How does this website use cookies?
Anonymous Analytics Cookies (Performance Cookies):

Each time that a user visits our website, third party web analytics software generates an anonymous analytics cookie. These cookies can tell us a range of insightful information such as whether a visitor has been to our site before, and which pages on our site are most popular with visitors. These cookies are used purely for statistical purposes – we do not use these at all to identify individuals.

What happens if I disable cookies?

This depends on which cookies you chose to disable. In the case of this website, it may affect the usability, but should not stop you from using the website.

How to disable cookies

If you would like to disable cookies you will need to change your website browser setting to reject cookies. This process is different depending on which browser that you use. Please read on for instructions of how to disable cookies in the most popular browsers. We have also linked to the browser help pages for further information.

Microsoft Internet Explorer:

Choose the menu “tools” then “Internet Options”
Click on the “privacy” tab
Select the setting the appropriate setting. You can be more specific about your preferences by clicking the ‘Advanced’ button and then selecting to ‘override’ the cookie handling.

Mozilla Firefox:

Choose the menu “tools” then “Options”
Click on the icon “privacy”
Use the drop down menu and tick boxes to set your preferences. If you would like to set them in more detail select the “use custom settings for history”.

Chrome:

Click the little spanner image in the top right hand corner of the browser
Click on the “Tools” menu and select “Clear browsing data” – click “cancel”
Click the “Under the Bonnet” tab and click “Content Settings”
Choose your preferred settings under the “Cookie setting” title

Safari:

Choose Preferences from Safari menu
Select Security icon
Cookie settings are shown in window
Choose your preferred settings


Opera 6.0 and further:

Choose the menu Files”> “Preferences”
Privacy
Other useful cookie information

Please visit the following links to learn more about cookies and how they are used:

About Cookies
All About Cookies
Microsoft Cookies Guide
The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:

youronlinechoices.co.uk/uk

 

Financial Information
Airtek Hobbies do not collect or store any of your financial information including credit/debit card numbers or bank details.

Airtek Hobbies
Enterprise Works, Long Lane, Honley, Holmfirth, W. Yorks HD9 6EA

Tel: 01484 506118