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Terms, Conditions and Privacy Policy

Product Descriptions and Disclaimer
The information and technical details on this website (www.airtekhobbies.com) is to the best of our knowledge correct, and is derived from our own testing and/or manufacturers specifications, errors and omissions excepted.
To the fullest extent permitted at law, Airtek Hobbies are providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Airtek Hobbies do not represent or warrant that the information accessible via this website is accurate, complete or current. Price, technical specifications and availability are subject to change without notice.
Except for exceptions specifically stated on this website, to the fullest extent permitted at law, neither Airtek Hobbies nor any of its affiliates, partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Prices
All prices, offers and products offered on the website (www.airtekhobbies.com) are subject to availability and we reserve the right to change prices and availability without prior notice.

Copyright
All images, text, movies, source code used on this website (www.airtekhobbies.com) are the copyright of Airtek Hobbies with the exception of any that are in the public domain. Under no circumstances may these be used, decompiled or incorporated into other work without the express prior consent of Airtek Hobbies.

Product Warranty
All goods sold are covered by the consumers statutory rights as defined by current consumer law. However due to the specialist nature of many of the products we sell and the fact that customers have often to ‘modify’ these items and run them within certain limitations over which Airtek Hobbies have no control, any items found to have been used outside of the manufacturers specifications or limitations will have to be tested before any replacement or refund is offered which will be entirely at our discretion.
If you find an item is faulty on receipt please e-mail us with a brief description of the problem and we will reply with instructions on how to obtain a replacement or refund. For products that have been modified as stated above (which includes such things as soldering connectors to a motor or ESC, removing or shortening wires, or any modification that changes it from that supplied) we will test the product before issuing a replacement or refund. If it is found that the product has been misused after testing we reserve the right not to offer a refund or replacement.
Lipo batteries are subject to separate warranty terms. Please read the PDF here which contains lipo warranty and usage terms.

Payments
All on-line transactions are via a Secure SSL Server provided by our partners RomanCart, Paypal Website Standards Pro and Verisign. When making payment you will be taken away from our website to theirs, and may be subject to their own terms and conditions.

Postage and Carriage Charges
Postage charges are automatically calculated by our shopping basket software and are inclusive of a charge to cover the cost of packaging materials etc.

Postal Losses
If items are lost or damaged on their way to you, we will await confirmation from the postal service or courier used that the parcel was lost or damaged before we can resend items. We cannot be held responsible for items lost in the post, if your order is valuable please consider using the signed for service.

 

Postage/Delivery Options
Due to the ever changing nature of sizes and weights accepted by delivery companies we reserve the right to dispatch goods by a different means to those selected by the customer if that is the most appropriate for the order. Next day delivery options are restriced to weekdays (Monday to Friday) and exclude Bank Holidays. Saturday delivery is often available for some/size weight options but please contact us first before ordering as this often attracts extra charges.

 

Oveseas Delivery
We welcome orders from overseas to all countries on the location menu on the shopping cart. We strongly recommend you chose one of the signed for services as we cannot be held reponsible for items lost in your local postal system. For items sent by tracked services where the tracking shows delivery has been made if for any reason this is not the case we are unable to help with enquires with the postal services in your destination country.
PLEASE NOTE: Kits can only be sent to a UK mainland address. There may also be restrictions on supplying certain other items to countries outside the UK due either to contractual obligations or regulatory transport restrictions.

Delivery Schedule
If your order is received by 12.00 noon (working days) we aim to despatch your order the same day. This is not however guaranteed but we always aim to despatch orders as soon as possible. You will receive e-mail confirmation upon despatch.

 

Cancellation/Return and Refund Policy
You can cancel your purchase at any time either before or up to 14 days after delivery. To do this please e-mail or telephone us with your invoice number. We only accept returns if your product is complete, unused and in 'as new' condition and all packaging is unmarked. We reserve the right to refuse a return if this is not the case. Postage for faulty goods will be reimbursed, where the product is not faulty return postage will be at the customers expense, and the refund will be for the cost of the goods only.

Privacy Policy
We are committed to protecting your privacy and maintaining the security of any personal information received from you. We adhere strictly to the requirements of the GDPR legislation in the UK and the collection and storage of personal information submitted to Airtek Hobbies is also governed by the UK Data Protection Act (2003).

This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it.

Under the Data Protection Act, you retain the right to access and modify any data about you held by Airtek Hobbies

Collection of Information

Airtek Hobbies may collect details you provide when you register with our website, make an enquiry through our web pages, call us by telephone, or through a member of our staff. We may collect additional information through your participation in any promotions and competitions offered by us. We never hold credit card, debit card or bank details.

How we use the information you provide

We use the information we collect to supply our services to you. We may also use your contact details to communicate with you. We may contact you by e-mail, post, or telephone. We may use your information to send you news, marketing information and special offers with your consent.

We will not share your information for marketing purposes with any third-party companies.

What we do with your personal information

All of the personal data we acquire is processed by our staff in the UK. We follow strict security procedures in the storage and disclosure of any information that you provide, to prevent unauthorised access in accordance with the UK data protection legislation. In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing us at info@airtekhobbies.com.
We do not sell, rent or exchange your personal information with any third party, except to help prevent fraud, or if required to do so by law.


Cookies

A cookie is a small text file that is stored on your computer by your browser when you visit most websites.

Cookies allow a website to save "where you are" when navigating around the site and help to make your experience of the site smoother and better.

No personal information is saved within cookies and cookies can't be used to harm your computer - cookies are not viruses!

We set the following cookies:

Session cookie - this stores your shopping activity for the time you are on the site and allows us to keep track of the items in your basket and checkout.

Google Analytics cookie - this cookie keeps track of your visit (which search terms you used to find us, where in the world you're visting from, etc) so that we can see which pages are most popular and where we might need to work harder to make web pages more interesting to you.

If you would like to restrict or block web browser cookies set on your device please go to the Cookies menu on your browser.

This should show you which cookies are set and how to disable or block them.

Please be aware that if you disable all of the cookies on The Airtek Hobbies website, you won't be able to buy anything and the website may not function properly.

How long we hold your information

The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Your rights as an Individual

If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officer is Peter Hinchliffe and you can contact him at info@airtekhobbies.com


Please visit the following links to learn more about cookies and how they are used:

About Cookies
All About Cookies
Microsoft Cookies Guide
The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:

youronlinechoices.co.uk/uk

 

Financial Information
Airtek Hobbies do not collect or store any of your financial information including credit/debit card numbers or bank details.

Airtek Hobbies
Enterprise Works, Long Lane, Honley, Holmfirth, W. Yorks HD9 6EA

Tel: 01484 506118