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Contact us

We welcome all enquiries and aim to respond as soon as possible. Wherever possible please contact us by e-mail or through the contact form at the bottom of this page.

Sales Enquiries
If your enquiry is regarding the status of an order you have placed with us please in the first instance check your email. We contact you by e-mail as soon as your order is received, and again when it has been despatched. You may also use the 'Track your order' feature in the top menu bar. If you have not received your order please allow at least 48 hours before contacting us. If for any reason there is a delay or problem with your order we will contact you.

 

Technical Enquiries
If your enquiry is of a technical nature again please try and send your enquiry by e-mail. This allows us time to look up any technical details and give you a more accurate response. We will endeavour to answer your message within 24 hours (Mon-Fri).

 

Telephone Enquiries and Orders
We operate a telephone ordering and enquiry service from 10.00am to 2.00pm Monday to Friday, a (excluding any other periods or bank holidays which will be notified on the front of the site). Please note that being a busy small business we may not always be able to get to the telephone but if you leave a message with your contact number we will get back to you as soon as we can. Our phone system is set to go straight to the messaging service if the phone is engaged rather than the engaged tone.

Due to security issues associated with taking card infomation over the telephone we are unable accept calls from withheld numbers.

Postal Enquiries
We welcome enquiries by post using the details at the foot of this page.

 

Contact Form
As an alternative to e-mail please use the contact form below. We do not need your address details unless we need it to post something out to you.

 

Further details regarding ordering and payment can be found on the 'How to Order' page

Title
Mr Mrs Miss Other (please check relevant box)
Forename
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Surname
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Address
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Telephone:
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Please type your
enquiry here

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Enterprise Works, Long Lane, Honley, Holmfirth, W. Yorks HD9 6EA
Telephone: 01484 506118 • Fax: 01484 767212
E-Mail: info@airtekhobbies.com